Why Do Companies Make Claims Like This?
Are Five Nines or Regular Downtime More Common?
How to Deal with Probable Downtime
Downtime is most often caused by issues with networks, but other causes exists. Some things you can do to increase the likelihood of 99.999% uptime include:
- Audit your phone system and usage to identify if any elements of your telecom infrastructure is having the biggest issues. Treat those issues accordingly.
- Make sure all the equipment is fully functioning and up to date, including vital equipment like network routers. Even keeping up with system updates can make a difference between a couple of minutes’ worth of downtime and a couple of hours’ worth of downtime.
- Monitor your environment and see that your employee’s workstations are sound-optimized. Although this is more related to call quality, it will help your customers differentiate between network issues and issues with your company.
- Speak with representatives from different telecom companies to ensure you are getting the best service based on your company’s needs. If your current network provider isn’t providing you with that service, upgrade – even if it means potentially losing the 99.999% uptime you were promised by your current provider.
- Upgrade your equipment and opt for scalabilit Additionally, do research into the best equipment for your company before upgrading. You’ll want to ensure that you don’t spend extra money on a technology that might be obsolete years from now.
The truth of the matter is that 99.999% uptime is usually an empty promise. Those last couple nines of availability are usually achieved by blaming outages on other factors.
That’s not to say that you won’t experience five nines of availability – you certainly might! But 99.999% availability actually means very little in the grand scheme of things. It’s an SLA claim that they may not even intend to strictly uphold.
And that’s not to say that they’re being malicious. It’s just very difficult to prove when an outage is due to environmental factors or if the provider is at fault. Your best move is to follow the steps above to reduce the chance that environmental factors interrupt service. Then, to get a really good idea of what your actually uptime is, you’ll need Voice Application Performance Management software.
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