Many businesses and ordinary people now use internet phone systems. In-Stat, a Californian market research company, discovered in a survey that almost 80% of American businesses now use VoIP. It is likely that the situation in other developed countries reflects a similar pattern.Even those who continue to work with traditional phone systems now have some knowledge of internet phones and their advantages, but they continue to work with plain old telephone systems (POTS). Why are they so reluctant to change? The dramatic reductions in call rates and the flexibility that internet phone systems bring should persuade many more firms to make the move.
If a company has invested heavily in a new landline PBX it is easy to understand why they would not want to write off their existing phone system, yet this could only account for a small percentage of companies who resist the VoIP trend. In many more instances, it seems that rumors of serious VoIP problems continue to discourage new users.
Concerns over call quality issues are without doubt the main factor discouraging firms moving from a traditional PBX to a VoIP system. The impression that VoIP voice quality is inferior took root because this really was a major problem in this technology’s early years. The situation is much improved today but nevertheless there is no dismissing the legitimacy of these worries. When a customer speaks with a company representative the call must be clear. Their phone experience is crucial because there is a real risk that a frustrated caller might turn elsewhere.
Fortunately, businesses can now enjoy the benefits of VoIP without worries over voice quality deterioration. PhoneSentry’s Voice Application Performance Management
Solution (VAMP) is specially designed to alert firms to voice network problems before callers have a chance to notice that anything is amiss.
VAMP actively monitors your infrastructure so that you can rest easy knowing your phone lines are working. Whatever the voice gateway, circuit outage or degradation, voice gateway or other VoIP problem, PhoneSentry’s advanced VAMP diagnostic capabilities detects the first signs of service degradation. Notifications sent via email, SMS or HTTP give advance warning of voice environment instability. This makes it possible to take corrective action before you receive complaints.
While the great value of voice quality monitoring is obvious, an expensive solution would bite into the cost savings that VoIP delivers. This is why PhoneSentry SaaS offering makes it possible for even the smallest of firms to have a low cost way to check and control call quality issues.
Those who spent their formative years in a commercial world dominated by landline phones tend to prefer this familiar telecom technology. After all, traditional phones work well so why abandon a tried and tested system for a cloud-based telecom. Some business owners also often imagine that you need some programming skills or other advanced hi-tech abilities to manage a VoIP system. They also sometimes believe you need to invest in IP phones and other special equipment to run an internet phone system.
In coming years the number of people with such inhibitions about entering the new world of internet phone systems is certain to decline. Information about the commercial gains of cloud PBX will continue to spread and older people will retire. Yet for the moment such feelings still influence business decisions to stay within a telecom comfort zone.
VoIP phone users soon appreciate that internet phone systems are simpler to manage than POTS. For example, it is much easier to add on new phone lines and telecom features via a website. Without any programming skills someone with basic computer literacy can set up and change a VoIP phone network. In contrast, users of traditional phones need to pay for a telecom technician to do these same actions. VoIP users also come to value the capability to take phone calls on any device with a reasonable internet connection, and to forward incoming calls to landline phones.
Even though some firms have concerns over voice quality problems, expenses associated with moving to VoIP, and the supposed challenges of managing a cloud PBX, they cannot afford to ignore market trends. Cheap overseas calls, the flexibility of VoIP, and low telecom maintenance costs help give businesses a competitive edge. PhoneSentry’s VAMP, capacity load testing and other advanced voice problem solutions give firms the assurance that they can access the benefits of VoIP without compromising on call quality.