What to Expect from a Voice Quality Monitoring Program

Voice quality monitoring services have set sail on uncharted waters. VoIP is sometimes finicky, and something as little as a slow network connection can have tremendous impacts on the quality of calls. Distorted voices, echoes on the end of the line, and call latency all cause severe upset in places like call centers.

You might have come across VoIP network monitoring systems that have piqued your interest. The ability to monitor network interferences has been beneficial to businesses. It can let them know when something is wrong with their network as well as allowing them to fix the issues quickly. The tough part about network monitoring is it only addresses one possible voice quality factor – network strength.

This is where voice quality monitoring programs – like the ones offered by PhoneSentry – come in. They are useful for monitoring the different elements of your phone system, unlike systems that focus on network monitoring alone. The problem is, so few voice quality monitoring systems are on the market that a lot of misinformation about them exists.

Let’s examine some of that misinformation.

Voice Quality Monitoring Expectations

Truth: voice quality monitoring is like a check engine light for your voice network.

Voice quality monitoring, like network monitoring, is an alert system for your business phone lines. It monitors the different elements of your phone network and keeps you informed about the efficacy of each.

Voice application performance management, or VoiceAPM, monitors the quality of a phone call bilaterally, meaning internally and externally.

Capacity load testing monitors how many incoming calls your network can handle. With this information, you can make informed decisions about how to upgrade your service as well as how to handle downtime if your incoming calls increase.

Myth: voice quality monitoring is a cure-all.

Voice quality monitoring services help you get to the bottom of your issues, plan for them, and overcome them. Without this technology, businesses go through sequences of trial and error to get to the bottom of their problems before they can call anyone to fix them.

However, voice quality monitoring does not fix the issue for you. You’ll still need to contact your network providers, repair technicians, and others to fix the issues your voice quality monitoring system alerts you to.

Truth: monitoring might initially raise your phone bill.

Capacity load testing is an integral part of voice quality monitoring, which tests your network broadband accommodation. To do this, your voice quality monitoring system will make undetectable phone calls to a line associated with your business.

Myth: monitoring costs more than it saves.

The good news? These imperceptible phone calls usually cost no more than the price of a fast food meal.

If capacity load testing and VoiceAPM can pinpoint problems with your service, and you subsequently fix those problems, you might even notice your phone bill decrease. Clearing up persistent voice quality issues saves money in the long run by keeping calls clear and uninterrupted.

Truth: monitoring programs give you real-time results.

Something that they don’t tell you when you get into phone-dependent businesses is that nearly perfect uptime is a myth. Until some groundbreaking tech is revealed sometime in the future, landline and VoIP businesses are likely going to face issues with downtime.

However, voice quality monitoring programs do give you real-time feedback about your network and phone system. This knowledge is the best tool we have to combat downtime, voice quality issues, and other call-related issues.

Final Thoughts

Dropping, cutting out during, or even missing phone calls can hurt your relationships with customers, clients, and partners. We’d like to make sure that your communications – and your relationships – stay strong and stable.

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