Traditional voice call services are becoming increasingly obsolete in business settings. Instead, VoIP has taken the lead as the most popular phone line type for businesses. VoIP, or voice over internet protocol, works with a broadband connection, making it cheap and easy to set up.
However, those conveniences come at a price. VoIP call quality is less reliable than traditional, wired methods. So, improving VoIP call quality is often key to maintaining stable, healthy phone systems.
The Pros and Cons of VoIP Systems
VoIP features drastic differences from traditional PBX systems. VoIP systems easily accommodate multiple calls at once, making it easier to communicate with customers in a timely manner. The software and hardware associated with VoIP systems is more readily available. Additionally, the cost of VoIP systems is often much less.
However, you can’t just jump into VoIP call system integration and expect no issues. Like traditional voice services, they require maintenance for the best voice quality. Here are some steps you can take to improve VoIP quality at your business.
Tip 1: Check in with Your Network Provider Regularly
Network providers have a responsibility to stay in touch with their clients, especially when it comes to issues that might impact them.
But it never hurts to get in touch if you have persisting questions. If you’ve noticed a slump in call quality on your end and have ruled out environmental causes, check in with your network provider. They might be performing routine maintenance, there might be a network outage, or they might be experiencing localized issues.
Tip 2: Run Bandwidth Tests
Bandwidth is a big factor when it comes to a well-functioning VoIP. Bandwidth is a measure of how much data can run from an internet provider to a network over a set amount of time. If your company’s bandwidth is not high enough to handle a large data set, it will cause service interruptions.
We’ll talk more about this later, but phone service should have its own bandwidth. Too much incoming data over a network connection slows service down, causes interruption, and can even lead to long-term call issues. It’s hard to accurately predict the number of calls your business will receive. Thus, it’s hard to say that X amount of bandwidth will be enough for all business usage.
Giving VoIP systems their own bandwidth gives wiggle room for increased call numbers and bandwidth activity. In other words, if your bandwidth isn’t being used to capacity, your service will be better. Test your bandwidth to ensure it can handle your average call volume.
(Want to better understand your bandwidth needs? Check out our capacity load testing
Tip 3: Check Network and System Configurations if Issues Exist
Sometimes businesses rule out environmental factors, call their internet provider, and find no fixes. One easy way to improve VoIP quality is to run a quick audit of your network configurations.
Check networks and firewalls if your VOIP system experiences call quality issues and hardware and network issues are not the answer. Every once in a while, routers need updates and firewalls need reconfiguring. These can cause a lapse in call quality if left untreated.
Tip 4: If Switching from Voice to VoIP, Run Network Tests
Imagine you’re a business modernizing your phone system. The first few calls work well, but as more traffic comes in, you run into bad call quality.
This is not uncommon, but it is preventable. Before switching from voice to VoIP, run network tests to ensure your network can handle call traffic. If not, you might need to upgrade before re-working your system.
Tip 5: Optimize Your Network for Voice Traffic Only
Finally, your VoIP network should only run call traffic. A network optimized for voice traffic ensures that calls are the number one priority and therefore the only thing taking up bandwidth.
An extra network is an extra expense, but it’s ultimately worth it if your business relies on its phones. Not only will calls be clearer and crisper on a VoIP system, they will experience fewer interruptions on their own network.
Will I Always Need to Monitor My VoIP system?
Monitoring your technology is par for the course. However, it doesn’t need to be time-consuming. If your business is just getting started with a VoIP setup, take the time to get to know it.
Then, consider ways you might keep up with its maintenance, like monitoring technology. Monitoring services let you know the second your call quality suffers. That can give you more time—and insight—with which to improve it.
Still not sold on VoIP? Take a look at our article tackling common VoIP myths
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