Business owners spend between thousands and millions on business expenses each year, based on their sizes. Expenses usually help businesses run more smoothly and efficiently, which means companies are less likely to be inconvenienced by the cost.
Garbled voice and dropped calls can negatively impact many areas of your business. Bad voice quality can frustrate customers calling for support. It can erode the trust you’ve built up with clients and partners. It’s not just annoying—it’s harmful to your bottom line.
Fake news. Fairy Tales. Myths.
It’s hard to escape your own skepticism about certain things, regardless of how many positive claims you’ve heard. Business owners with phone quality issues might be swayed by telecom provider claims of 99.999% call uptime.
One thing the past twenty years has taught us is anyone can learn the basics of technology usage. Putting “Microsoft Office Proficient” on a resume is now a mandatory skill rather than a bonus one, almost anyone can operate a computer, and you can no longer make jokes about older generations having trouble with television inputs.
If you work with a telecom provider you trust, you’ve probably heard them make promises about 99.999% uptime. It’s a bold claim that certainly drives sales. And, most of the time, telecom companies genuinely care about their customers their telecom experience.
Most companies now use VoIP, and those that don’t will likely soon switch. In fact, there’s likely a deadline to POTS as we know it.
Good businesses do their homework before they commit to a new product purchase. Part of that homework includes figuring out what services cost (and why).
Traditional voice call services are becoming increasingly obsolete in business settings. Instead, VoIP has taken the lead as the most popular phone line type for businesses. VoIP, or voice over internet protocol, works with a broadband connection, making it cheap and easy to set up.
Maybe you’re one of those people who enjoy using the latest tech gadget to make their life easier. There’s no shame in that! But when it comes to your company, you want to make sure you’ve always got their best interests in mind.
Voice quality monitoring services have set sail on uncharted waters. VoIP is sometimes finicky, and something as little as a slow network connection can have tremendous impacts on the quality of calls. Distorted voices, echoes on the end of the line, and call latency all cause severe upset in places like call centers.