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What Causes Poor VoIP Quality and How Can I Fix It?

Voice over internet protocol (VoIP) revolutionized business calling. Any device with a broadband connection can make calls anywhere and improve productivity. Additionally, VoIP is easy to update, so its implementation is scalable.

And no one complains about the cost. Calls made from any phone connected to the internet actually means a cost reduction. But some people do complain about poor VoIP call quality.
See, VoIP still comes with its own, sometimes complex, problems. The good news is most problems are easily fixed with the right troubleshooting steps.

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Is 99.999% Call Uptime A Fairytale?

Fake news. Fairy Tales. Myths.

It’s hard to escape your own skepticism about certain things, regardless of how many positive claims you’ve heard. Business owners with phone quality issues might be swayed by telecom provider claims of 99.999% call uptime.
But 99.999% uptime is more mythical than you’d think. Let’s look at why the “five nines” claim is more of a marketing gimmick than a reality.

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Are There Any Downsides to Call Quality Monitoring?

There are downsides to any technological solution. Usually, those downsides are minimal, and include things like, “it costs money,” or “we’re lazy.”
Nevertheless, caveats are important to consider. So, let’s look at potential downsides to call quality monitoring.

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What Is Voice Quality Monitoring?

Popular media likes to joke about how little people enjoy talking on the phone. Yet most people make at least a few phone calls per week. So, when we do speak on the phone, we want it to be as painless as possible.

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Announcing PhoneSentry VAPM 2.0 – Official Press Release

For more than one hundred years phone service has provided an essential link between businesses and their customers. Consumers have relied on their phone to connect them to desired products and services and businesses have depended on the phone to ring for revenue growth. Phone service has long been the foundation of ongoing business relationships as well: providing customers with support throughout their lifecycle.

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Voice Quality Monitoring Makes All The Difference

Many businesses have historically invested in traditional telephony technologies such as premises-based telephone systems, PRI or SIP connectivity, and over time have made the move to full IP based telephony or cloud-based phone systems. Both types of systems share in common the goal of improving communication with partners and customers, increasing collaboration with these groups, and in most cases, reducing the cost of technology for the organization.

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Why Do So Many Companies Still Use PRI and POTS Circuits?

Our interactions with customers using different types of phone system naturally gives rise to the question of why they prefer one phone technology to the other. Does it make sense that a considerable percentage of businesses decide to remain with their traditional circuits?

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VoIP Technology: Challenging a Few Common Myths

Many businesses and ordinary people now use internet phone systems. In-Stat, a Californian market research company, discovered in a survey that almost 80% of American businesses now use VoIP. It is likely that the situation in other developed countries reflects a similar pattern.