Today at approximately 6:36am ET CenturyLink experienced a significant outage within their legacy Level3 network. The root cause was reported to be a card failure within a facility in McLean, Virginia. The impact on some customers and their services lasted almost six hours. For some businesses the consequences included their inability to receive or make phone calls on their business lines and phones.
Business owners spend between thousands and millions on business expenses each year, based on their sizes. Expenses usually help businesses run more smoothly and efficiently, which means companies are less likely to be inconvenienced by the cost.
One thing the past twenty years has taught us is anyone can learn the basics of technology usage. Putting “Microsoft Office Proficient” on a resume is now a mandatory skill rather than a bonus one, almost anyone can operate a computer, and you can no longer make jokes about older generations having trouble with television inputs.
If you work with a telecom provider you trust, you’ve probably heard them make promises about 99.999% uptime. It’s a bold claim that certainly drives sales. And, most of the time, telecom companies genuinely care about their customers their telecom experience.
Most companies now use VoIP, and those that don’t will likely soon switch. In fact, there’s likely a deadline to POTS as we know it.
Good businesses do their homework before they commit to a new product purchase. Part of that homework includes figuring out what services cost (and why).
Traditional voice call services are becoming increasingly obsolete in business settings. Instead, VoIP has taken the lead as the most popular phone line type for businesses. VoIP, or voice over internet protocol, works with a broadband connection, making it cheap and easy to set up.
Maybe you’re one of those people who enjoy using the latest tech gadget to make their life easier. There’s no shame in that! But when it comes to your company, you want to make sure you’ve always got their best interests in mind.
Voice quality monitoring services have set sail on uncharted waters. VoIP is sometimes finicky, and something as little as a slow network connection can have tremendous impacts on the quality of calls. Distorted voices, echoes on the end of the line, and call latency all cause severe upset in places like call centers.
Voice over internet protocol (VoIP) revolutionized business calling. Any device with a broadband connection can make calls anywhere and improve productivity. Additionally, VoIP is easy to update, so its implementation is scalable.
And no one complains about the cost. Calls made from any phone connected to the internet actually means a cost reduction. But some people do complain about poor VoIP call quality.
See, VoIP still comes with its own, sometimes complex, problems. The good news is most problems are easily fixed with the right troubleshooting steps.