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What Causes Poor VoIP Quality and How Can I Fix It?

Voice over internet protocol (VoIP) revolutionized business calling. Any device with a broadband connection can make calls anywhere and improve productivity. Additionally, VoIP is easy to update, so its implementation is scalable.

And no one complains about the cost. Calls made from any phone connected to the internet actually means a cost reduction. But some people do complain about poor VoIP call quality.
See, VoIP still comes with its own, sometimes complex, problems. The good news is most problems are easily fixed with the right troubleshooting steps.

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Is 99.999% Call Uptime A Fairytale?

Fake news. Fairy Tales. Myths.

It’s hard to escape your own skepticism about certain things, regardless of how many positive claims you’ve heard. Business owners with phone quality issues might be swayed by telecom provider claims of 99.999% call uptime.
But 99.999% uptime is more mythical than you’d think. Let’s look at why the “five nines” claim is more of a marketing gimmick than a reality.

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Are There Any Downsides to Call Quality Monitoring?

There are downsides to any technological solution. Usually, those downsides are minimal, and include things like, “it costs money,” or “we’re lazy.”
Nevertheless, caveats are important to consider. So, let’s look at potential downsides to call quality monitoring.

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What Is Voice Quality Monitoring?

Popular media likes to joke about how little people enjoy talking on the phone. Yet most people make at least a few phone calls per week. So, when we do speak on the phone, we want it to be as painless as possible.