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How Can Voice Quality Management Save You Money?

Business owners spend between thousands and millions on business expenses each year, based on their sizes. Expenses usually help businesses run more smoothly and efficiently, which means companies are less likely to be inconvenienced by the cost.

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Five Simple Ways to Troubleshoot Poor Phone Call Quality

One thing the past twenty years has taught us is anyone can learn the basics of technology usage. Putting “Microsoft Office Proficient” on a resume is now a mandatory skill rather than a bonus one, almost anyone can operate a computer, and you can no longer make jokes about older generations having trouble with television inputs.

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99.99% Uptime – What Does it Really Mean?

If you work with a telecom provider you trust, you’ve probably heard them make promises about 99.999% uptime. It’s a bold claim that certainly drives sales. And, most of the time, telecom companies genuinely care about their customers their telecom experience.

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How to Improve VoIP Quality: Tips from the Experts

Traditional voice call services are becoming increasingly obsolete in business settings. Instead, VoIP has taken the lead as the most popular phone line type for businesses. VoIP, or voice over internet protocol, works with a broadband connection, making it cheap and easy to set up.

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Should My Company Use Voice Quality Management?

Maybe you’re one of those people who enjoy using the latest tech gadget to make their life easier. There’s no shame in that! But when it comes to your company, you want to make sure you’ve always got their best interests in mind.

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What to Expect from a Voice Quality Monitoring Program

Voice quality monitoring services have set sail on uncharted waters. VoIP is sometimes finicky, and something as little as a slow network connection can have tremendous impacts on the quality of calls. Distorted voices, echoes on the end of the line, and call latency all cause severe upset in places like call centers.

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What Causes Poor VoIP Quality and How Can I Fix It?

Voice over internet protocol (VoIP) revolutionized business calling. Any device with a broadband connection can make calls anywhere and improve productivity. Additionally, VoIP is easy to update, so its implementation is scalable.

And no one complains about the cost. Calls made from any phone connected to the internet actually means a cost reduction. But some people do complain about poor VoIP call quality.
See, VoIP still comes with its own, sometimes complex, problems. The good news is most problems are easily fixed with the right troubleshooting steps.

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Is 99.999% Call Uptime A Fairytale?

Fake news. Fairy Tales. Myths.

It’s hard to escape your own skepticism about certain things, regardless of how many positive claims you’ve heard. Business owners with phone quality issues might be swayed by telecom provider claims of 99.999% call uptime.
But 99.999% uptime is more mythical than you’d think. Let’s look at why the “five nines” claim is more of a marketing gimmick than a reality.